We care about ensuring your privacy. That’s why we employ First Data, a global technology leader in information commerce, which uses appropriate measures to protect personal information collected online against unauthorized access, disclosure, alteration or destruction. These measures may include, among others, encryption, physical access security, and other appropriate technologies. First Data reviews and enhances security systems as necessary.
Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information and financial information to place orders. The information you provide will not be shared with outside parties except to the extent necessary to complete the order. We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Please proof your custom printing order before submitting.The Cookie Joint can not be held responsible for custom printing orders where incorrect information is provided.
Each order is shipped within 1-2 business days after placing your order. Please note that UPS ground shipping delivery dates can't be guaranteed, only estimated. Depending on the day of the week you place your order, you can usually expect the following:
We are currently looking into other shipping methods in addition to UPS.
Please notify us if you need delivery guaranteed by a certain date, and we will use one of our expedited shipping options instead for an additional shipping charge.
Further, please check all of your addresses carefully. We cannot extend our guarantee to orders for which we are given an incorrect address.
International Shipping Powered by
We have partnered with Bongo International to service our international customers.
At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to Bongo's Global Distribution Facility and they will be forwarded to your international address.
NOTE: All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com
Our signature shortbread Cookie Fries do not contain eggs, and therefore has an extended shelf life. However, we believe they are best enjoyed within 2-3 weeks of shipment. Our Gourmet Classic Cookies are best enjoyed within 5-7 days from shipment or freeze immediately.
While many of our products do not contain nuts, we are not a nut-free facility. Please be aware of this if you are highly allergic to nuts.