Terms and Conditions

These Terms and Conditions of Use (the “Terms of Use”) apply to the website located at TheCookieJoint.com (the "Site"). The Site is the property of The Cookie Joint® (the "Company"). BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

The Company may change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to periodically check these Terms of Use for changes. Your continued use of the Site following the posting of changes will indicate your acceptance and agreement to those changes.


We care about ensuring your privacy. That’s why we employ First Data, a global technology leader in information commerce, which uses appropriate measures to protect personal information collected online against unauthorized access, disclosure, alteration or destruction. These measures may include, among others, encryption, physical access security, and other appropriate technologies. First Data reviews and enhances security systems as necessary.

Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information and financial information to place orders. The information you provide will not be shared with outside parties except to the extent necessary to complete the order. We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Please proof your custom printing order before submitting. The Cookie Joint can not be held responsible for custom printing orders where incorrect information is provided.


Each order is shipped within 1-2 business days after placing your order. Please note that UPS ground shipping delivery dates can't be guaranteed, only estimated. Depending on the day of the week you place your order, you can usually expect the following:

  • West Coast delivery: Within 4-5 days
  • Utah delivery: Within 4 days
  • Midwest delivery: Within 1-2 days
  • Southwest delivery: Within 3-4 days
  • East/South delivery: Within 2-3 days
  • Alaska/Hawaii delivery: Within 5 days

We are currently looking into other shipping methods in addition to UPS.

Please notify us if you need delivery guaranteed by a certain date, and we will use one of our expedited shipping options instead for an additional shipping charge.

Further, please check all of your addresses carefully. We cannot extend our guarantee to orders for which we are given an incorrect address.

Our signature shortbread COOKIE FRIES do not contain eggs, and therefore has an extended shelf life. However, we believe they are best enjoyed within 2-3 weeks of shipment. Our Gourmet Classic Cookies are best enjoyed within 5-7 days from shipment or freeze immediately.

Safety Precautions

While many of our products do not contain nuts, we are not a nut-free facility. Please be aware of this if you are highly allergic to nuts.